Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. If your item has been shipped within 24 hours of placing the order, then unfortunately you cannot cancel your order. Please send the item(s) back to us in the original packaging and tags to initiate a refund. Details in the Refunds policy page.

Please allow for up to 10 to 14 days for the refund transfer to be completed. 

For any other queries on your refund status, please email: orders@marshmellowgear.com