How do I track my order?
Got a Marshmellow Gear account?.
Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.
I don't have a Marshmellow Gear account yet
As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
Customs & Import Fees
As all orders are currently shipped from India, you may be subject to additional import fees upon delivery.
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website, click here to go through.
Refusing to Pay Customs
f you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
Can I exchange my item?
Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible. This will usually be within 5-7 working days of you posting the return with your chosen returns service.
If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org